Terms of Use | Five Star PT

Last Updated: September 3, 2026

Welcome to the Five Star Physical Therapy website. These Terms of Use (“Terms”) govern your use of FiveStarPT.com and any communications or services made available through the website.

By accessing or using this website, you agree to these Terms. If you do not agree with these Terms, please do not use the website.

1. About Five Star Physical Therapy

FiveStarPT.com is operated by Five Star Physical Therapy (“Five Star PT,” “we,” “us,” or “our”), a physical therapy provider serving patients in Massachusetts.

Our website provides general information about Five Star PT, our locations, physical therapy services, programs, and ways to contact our team or request information.

2. Website Content and Medical Information

Information provided on this website is for general informational and educational purposes only and is not intended to replace professional medical advice, diagnosis, or treatment.

Use of this website does not establish a provider-patient relationship. You should consult an appropriately qualified healthcare professional regarding questions about your health, medical condition, diagnosis, or treatment.

If you are experiencing a medical emergency, call 911 or seek immediate medical attention.

3. SMS/Text Messaging Terms

Five Star Physical Therapy may offer SMS/text messaging to communicate with patients, prospective patients, and others who have provided their mobile phone number and consented to receive text messages.

How We Use SMS

Depending on the consent you provide and your relationship with Five Star PT, SMS messages may be used for communications such as:

Responding to inquiries or requests for information
Appointment-related communications and reminders
Scheduling or rescheduling communications
Service-related notifications
Follow-up communications
Other communications you have consented to receive

By providing your mobile phone number and opting in to receive SMS messages from Five Star Physical Therapy, you consent to receive text messages at the mobile number you provided.

Consent to receive SMS messages is not a condition of purchasing or receiving services.

Message Frequency

Message frequency may vary. Messages may be recurring depending on your interactions with Five Star Physical Therapy and the services you request.

Message and Data Rates

Message and data rates may apply. Your wireless carrier's standard messaging and data rates may apply to messages sent or received in connection with Five Star PT's SMS program.

Opting Out and Getting Help

To stop receiving SMS messages from Five Star Physical Therapy, reply STOP to any message. After you send STOP, you may receive a confirmation message indicating that you have been unsubscribed. You will no longer receive SMS messages unless you subsequently opt in again.

For assistance with SMS messages, reply HELP to any message or contact Five Star Physical Therapy using the contact information provided on FiveStarPT.com.

Carrier Disclaimer

Carriers are not liable for any delayed or undelivered messages.

Delivery of SMS messages is subject to effective transmission by your wireless carrier and/or network operator and is outside Five Star PT's control.

SMS Privacy

Five Star Physical Therapy does not sell, rent, or lease your personal information to third parties. We do not share mobile phone numbers or SMS opt-in consent with third parties or affiliates for marketing or promotional purposes.

We may use service providers that assist us in delivering SMS communications, but information is provided to those service providers only as necessary to provide those services.

For additional information regarding how Five Star PT collects, uses, and protects personal information, please review our Privacy Policy at FiveStarPT.com.

4. Website Forms and Electronic Communications

When you submit a form, request information, or otherwise communicate with Five Star PT electronically, you agree that we may respond to your request using the contact information you provide, subject to applicable law and your communication preferences.

Please use caution when submitting sensitive or confidential information through general website contact forms. Unless a form is specifically designated for the secure transmission of health information, you should not use it to submit sensitive medical information.

5. Intellectual Property

Unless otherwise indicated, the content of FiveStarPT.com, including text, graphics, logos, images, designs, and other materials, is owned by or licensed to Five Star Physical Therapy and is protected by applicable intellectual property laws.

Website content may not be copied, reproduced, distributed, modified, republished, or used for commercial purposes without prior written permission from Five Star PT, except as permitted by law.

6. Third-Party Websites

FiveStarPT.com may contain links to third-party websites or services for your convenience. Five Star PT does not control and is not responsible for the content, availability, security, or privacy practices of third-party websites.

Your use of third-party websites is subject to the terms and privacy policies of those third parties.

7. Website Availability

We make reasonable efforts to keep FiveStarPT.com available and its information accurate and current. However, we do not guarantee that the website will always be available, uninterrupted, error-free, or free from harmful components.

We may modify, suspend, or discontinue portions of the website at any time.

8. Limitation of Liability

To the extent permitted by applicable law, Five Star Physical Therapy is not responsible for damages resulting from your use of, or inability to use, this website or reliance on general information presented on the website.

Nothing in these Terms is intended to limit rights or remedies that cannot legally be limited under applicable law.

9. Privacy and Protected Health Information

Your use of FiveStarPT.com is also subject to our Privacy Policy.

Certain health information maintained by Five Star Physical Therapy may also be subject to the Health Insurance Portability and Accountability Act (“HIPAA”) and other applicable federal and Massachusetts laws. Our use and disclosure of Protected Health Information is governed by our Notice of Privacy Practices, where applicable.

10. Changes to These Terms

Five Star Physical Therapy may update these Terms periodically to reflect changes to our website, services, communications practices, or applicable requirements.

Changes will be posted on this page with an updated “Last Updated” date. Your continued use of the website following the posting of updated Terms constitutes acceptance of those Terms to the extent permitted by law.

11. Contact Us

If you have questions regarding these Terms, our website, or our SMS communications, please contact:

Five Star Physical Therapy
info@FiveStarPT.com