Privacy Policy | Five Star PT

Last Updated: September 3, 2026

Five Star Physical Therapy (“Five Star PT,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy explains how we may collect, use, disclose, and protect information when you visit FiveStarPT.com, submit information through our website, communicate with us, or use our services.

1. Information We Collect

We may collect personal information that you voluntarily provide to us, including:

Name
Email address
Telephone or mobile phone number
Information submitted through website forms
Appointment or service inquiries
Communications you send to us
Other information you choose to provide

We may also automatically collect certain information when you visit our website, such as your IP address, browser type, device information, pages visited, referring website, and general website usage information.

2. How We Use Your Information

We may use information we collect to:

Respond to questions, inquiries, and requests
Contact you regarding appointments, services, or other requests
Provide and improve our services
Send administrative or service-related communications
Send SMS/text messages when you have provided appropriate consent
Operate, maintain, and improve our website
Analyze website traffic and usage
Protect against fraudulent, unauthorized, or illegal activity
Comply with applicable laws and legal obligations

3. SMS/Text Messaging Privacy

We do not sell, rent, or lease your personal information to third parties. We do not share mobile phone numbers or SMS opt-in consent with third parties or affiliates for marketing or promotional purposes.

We may share information with service providers who help us deliver our services, including providers that facilitate SMS/text message delivery, but only as necessary for those providers to perform services on our behalf.

Mobile phone numbers and SMS opt-in consent will not be sold or shared with third parties or affiliates for their own marketing or promotional purposes.

If you consent to receive text messages from Five Star PT, message frequency may vary. Message and data rates may apply. You may opt out of SMS communications at any time by replying STOP to a message. You may reply HELP for assistance.

Your consent to receive SMS messages is not a condition of purchasing goods or services.

4. How We Share Information

We do not sell, rent, or lease your personal information to third parties.

We may disclose information to trusted service providers that perform services on our behalf, such as website hosting, communications, appointment management, analytics, or SMS delivery. These providers are permitted to use information only as necessary to provide services to us and are expected to appropriately protect the information they receive.

We may also disclose information when required by law, regulation, legal process, or governmental request, or when we believe disclosure is reasonably necessary to protect the rights, property, safety, or security of Five Star PT, our patients, website visitors, or others.

SMS opt-in information and mobile phone numbers are excluded from sharing with third parties or affiliates for marketing or promotional purposes.

5. Cookies and Website Analytics

FiveStarPT.com may use cookies and similar technologies to help operate the website, understand how visitors use the site, remember preferences, and improve the user experience.

We may use third-party analytics or website service providers to help us understand website traffic and usage. Information collected through these technologies may include device information, browser information, IP address, pages visited, and interactions with the website.

You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of some portions of the website.

6. Information Security

We maintain reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, use, disclosure, alteration, or destruction. We maintain safeguards appropriate to the nature of the information we collect and in accordance with applicable federal and Massachusetts requirements. However, no method of transmission over the Internet or electronic storage system can be guaranteed to be completely secure.

7. Third-Party Websites

Our website may contain links to websites or services operated by third parties. Five Star PT is not responsible for the privacy practices, security, or content of third-party websites. We encourage you to review the privacy policies of any third-party websites you visit.

8. Children's Privacy

Our website is not intended to collect personal information directly from children under the age of 13 without the involvement or consent of a parent or legal guardian.

If we become aware that personal information from a child under 13 has been collected through our website without appropriate parental involvement or consent, we will take reasonable steps to delete that information.

9. Your Choices

You may contact us to request that we update or correct personal information you have provided to us, subject to applicable legal, regulatory, and record-retention requirements.

You may also opt out of promotional communications by following the unsubscribe or opt-out instructions provided in those communications.

For SMS/text messages, reply STOP to opt out of future messages.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, services, technology, or applicable legal requirements. Any changes will be posted on this page with an updated “Last Updated” date.

We encourage you to review this Privacy Policy periodically.

11. Contact Us

If you have questions or concerns regarding this Privacy Policy or our privacy practices, please contact:

Five Star Physical Therapy
info@FiveStarPT.com